Help Center

RoomMooch connects travelers who have spare space in their hotel bookings (Roomers) with other travelers seeking accommodation (Moochers). If you've booked a twin room but you're traveling solo, you can list the spare bed for free or at a discount. Moochers browse listings and send requests to share.

For Roomers (hosts): Import your hotel booking from Booking.com (via PDF upload or email forward), set your preferences, and publish. Moochers will send requests which you can accept or decline.

For Moochers (guests): Browse available rooms on the Search page, find a listing that matches your dates and destination, and send a mooch request. Once accepted, you'll get the host's contact details and can message each other.

Yes, you'll need a free account to send mooch requests or list a room. You can sign up with Google or create an account with your email. All users must also complete identity verification before using the platform.

All users complete a 6-step verification process: email confirmation, government ID check (passport or driver's licence via Stripe Identity), payment card, phone number (SMS code), a one-time $1.99 verification fee, and agreeing to the Terms of Service. Visit the Verification page to get started.

You're sharing a room with a stranger — trust matters. Verification ensures every user has confirmed their real identity, phone number, and payment method. This protects both roomers and moochers. The $1.99 fee covers the cost of ID verification and SMS checks.

Card verification is a security measure. It confirms you have a valid payment method on file. For moochers, it allows for a pre-authorisation hold that protects roomers against potential damages. No charge is made unless a damage claim is filed within 48 hours of checkout.

Yes. Stripe handles all payment processing and identity verification — your card details and ID documents are never stored on our servers. Personal details like phone numbers and emails are masked until a booking is accepted. See our Privacy Policy for full details.

Go to the Upload page and either upload your Booking.com confirmation PDF or forward the confirmation email to [email protected]. RoomMooch will automatically extract the hotel name, dates, location, and other details. Review the information, add any preferences, and publish.

Your first listing must be free — this keeps the community generous. After you've shared one free bed, you can charge up to 25% of your original booking cost on future listings. You'll need to set up payouts to receive payments.

When a moocher sends a request, you'll receive an email notification. Go to the Moochers page to see all applicants. You can view their profile, verification status, and reviews before accepting or declining. When you accept, both of you receive a peer verification code via SMS for safety.

The moocher is notified by email. You both receive a 6-digit peer verification code via SMS — exchange these when you meet to confirm identity. For paid listings, the moocher will need to complete payment before check-in. Any other overlapping pending requests from the same moocher are automatically withdrawn.

Currently RoomMooch only supports Booking.com confirmation imports (PDF upload or email forward). Support for other booking platforms is planned for the future.

Browse the Search page to see available listings. Filter by destination, dates, and price. Toggle the map view to see listings by location. Save listings you like by clicking the heart icon, and set up destination alerts to be notified when new rooms appear in places you want to visit.

Open a listing you're interested in and click "Request to Mooch". You must be verified first. You can have up to 2 pending mooch requests for overlapping dates at the same time. If you need to free up a slot, withdraw a pending request from your My Requests page.

You'll get an email confirmation and a peer verification code via SMS. For free listings, you're all set — just message the host to coordinate arrival. For paid listings, you'll need to complete payment through Stripe before check-in. A "Pay Now" button will appear on your My Requests page.

Yes, you can withdraw a pending request at any time from your My Requests page. Once a request is accepted, you can still cancel but the host will be notified. The $1.99 verification fee is non-refundable.

A one-time $1.99 verification fee to cover identity and safety checks. Mooching a free listing is completely free. For paid listings, moochers pay the host's price plus a 10% platform service fee. Roomers receive 90% of the booking amount.

Go to your Earnings page and click "Set Up Payouts". You'll be redirected to Stripe's secure onboarding to enter your details and bank account. The whole process takes about 2 minutes. Read our full payout setup guide for step-by-step instructions.

Individual is right for most hosts — it only requires your name, date of birth, and bank details. Choose Business only if you're operating as a registered company with a business number (ABN, EIN, etc.). When in doubt, choose Individual.

Click "Don't have a website? Add product description instead" and enter something like: "Sharing spare hotel bed with travelers through RoomMooch." You don't need a personal website to receive payouts.

You receive 90% of the booking amount. RoomMooch retains a 10% platform fee. For example, if a moocher pays $100, you receive $90. Free listings have zero fees — no commission on free stays.

Once a mooch request is created, a message thread is automatically opened between the roomer and moocher. Go to your Messages page to see all conversations. Messages update in real time — no need to refresh.

Yes. You'll receive an email notification when someone sends you a message (with a 10-minute cooldown to avoid spam). If you've enabled push notifications, you'll also get browser notifications on your device.

After a stay is completed, both the roomer and moocher can leave a review. Reviews include ratings across four categories (cleanliness, communication, accuracy, and overall experience) plus a written comment. You'll receive an email reminder 1-2 days after checkout.

Yes. Reviews are visible on user profiles and listing pages. Check a host's reviews before sending a request, and check a moocher's reviews before accepting.