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Privacy Policy

Last updated: January 2026

1. Introduction

RoomMooch ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number
  • Profile Information: Photo, bio, location, languages
  • Identity Verification: Government ID, passport photo, facial scan
  • Payment Information: Credit/debit card details (stored by Stripe)
  • Communications: Messages between users, support inquiries

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, device type
  • Usage Data: Pages visited, features used, time spent
  • Location Data: General location based on IP address
  • Cookies: Session cookies, authentication tokens

3. How We Use Your Information

  • To provide and maintain our services
  • To verify your identity and prevent fraud
  • To process payments and transactions
  • To facilitate communication between users
  • To send service-related notifications
  • To improve our platform and user experience
  • To comply with legal obligations
  • To resolve disputes and enforce our terms

4. Information Sharing

We may share your information with:

  • Other Users: Profile information visible to users you interact with
  • Service Providers: Stripe (payments), Twilio (SMS), Supabase (database)
  • Verification Partners: Stripe Identity for ID verification
  • Legal Requirements: When required by law or to protect rights

We do NOT sell your personal information to third parties.

5. Data Security

  • All data is encrypted in transit (HTTPS/TLS)
  • Payment data is handled by PCI-compliant Stripe
  • Identity documents are processed by Stripe Identity
  • Database access is restricted and monitored
  • Regular security audits and updates

6. Data Retention

  • Account Data: Retained while account is active
  • Transaction Records: 7 years for legal/tax purposes
  • Messages: 2 years after last activity
  • Verification Data: As required by Stripe Identity

You may request deletion of your data at any time (subject to legal retention requirements).

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent where applicable

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for:

  • Authentication and session management
  • Security and fraud prevention
  • Remembering your preferences

We do not use tracking or advertising cookies.

9. International Transfers

Your data may be processed in:

  • Australia (primary servers)
  • United States (Stripe)

We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

RoomMooch is not intended for users under 18 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

12. Contact Us

For privacy-related questions or requests:

13. Australian Privacy Act

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For complaints, you may also contact the Office of the Australian Information Commissioner (OAIC).